GIVE US A FEEDBACK

1. Please check

2. Please check appropriate boxes for the Laboratory Service(s) you use regularly:

Clinical BiochemistryHematologyClinical Pathology
MicrobiologyImmuno serologyMolecular Biology
Phlebotomy ServiceHome CollectionAll

3. Is the Turn-Around Time acceptable for the tests offered by the above services?

YesNo

4. How would you rate the laboratory as a whole on the following characteristics and service aspects?

Communication
PoorFairGoodVery GoodExcellent
Responsiveness
PoorFairGoodVery GoodExcellent
Courtesy
PoorFairGoodVery GoodExcellent
Reliability of analytical results
PoorFairGoodVery GoodExcellent
Quality/Usefulness of reports
PoorFairGoodVery GoodExcellent
Value of interpretive
PoorFairGoodVery GoodExcellent

5. Do you utilize the expertise of the laboratory staff when you require additional information?

YesNo

6. Do you have sufficient information about specimen / test requirements? How would you like
such information communicated to you?

7. How would you rate your overall Satisfaction with our laboratory service(s)?

(0) Not at all1234(5) Satisfied

8. Additional Comments: